About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping when orders over €49 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
• Free when orders over €49, €9.9 shipping fee when orders less than €49.
• Process Time: 1-2 weeks
• Shipping Time: 2-4 weeks
Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Cost: €100 per piece
• Process Time: 1-2 Weeks
• Shipping Time: 5-7 days
• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .
>> Please see our Shipping Policy for more details.
Get Free Shipping Tips
1. Share the cart with your friends to save the shipping cost
2. Buy more products in one order, you can save shipping cost.
3. Over 49€ Free Shipping
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
If the jewelry items you receive are damaged, we will replace them for free. If you do not wish to receive a replacement and would like to return them, we will treat it as a normal return and charge a maximum of 35% return fee. We also reserve the right to deduct all outbound shipping costs from the refund.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected] , we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. What materials are used in your jewelry?
Our jewelry pieces are crafted using a variety of materials, including but not limited to sterling silver, 18K gold, white gold, diamonds, gemstones, etc. The specific material information for each product is clearly stated on the product detail page. Please check carefully before purchasing.
2. How should I maintain my jewelry?
Different jewelry materials require different maintenance methods. Generally, avoiding contact with chemicals, regular cleaning, and proper storage are the basic principles for jewelry care. For specific care instructions, please refer to our maintenance guide on the website or consult our customer service.
3. What should I pay attention to when buying jewelry?
When purchasing jewelry, please pay close attention to details such as material, size, color, craftsmanship, and carefully read the product description and notes on the product detail page. Additionally, it's important to understand the merchant's return and exchange policies as well as after-sales service.
